Frequently Asked Questions
Everything you need to know about shopping with ECUMaster.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are final sale and cannot be returned.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At ECUMaster, we are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we aim to reach 100% by next year.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of placement by contacting our customer support team.